TWS is Looking to Hire a Personal Lines Account Administrator

JOB TITLE: Personal Lines Account Administrator
LOCATION: Gainesville, Georgia
HOURS: Full Time
HOW TO APPLY: Email cover letter and resume to Jimbo Floyd

We are looking for a highly motivated, relationship oriented Personal Lines Account Administrator who has their Property & Casualty Insurance Agent/Broker’s License.

Essential Duties and Responsibilities:

  • Provide exceptional customer service to all internal and external customers.
  • Make and receive calls from customers assisting them with their questions and resolving problems as appropriate.
  • Make and receive calls from customers to facilitate personal insurance quotes
  • Handle policy maintenance (new, renewal, changes, binders, etc.) done in AMS360 in a manner – including Statement of Values along with Renewal letter for all personal lines
  • Be familiar with rating and provide quotes to prospects and existing clients
  • Follow-up with customers to obtain additional information to provide accurate quotes.
  • Obtain the best price and protection for our clients
  • Ensure all quotes are documented and saved in the system
  • Process all new business, renewal business, etc. in personal lines department in a timely manner
  • Report all claims to the appropriate carrier, follow-up and intervene when necessary to ensure claims are processed in a satisfactory manner
  • Ensure use of the AMS360 for processing endorsement requests, electronic mail and suspense information
  • Ensure strong knowledge of issuing Certificates for clients
  • Have an active Property & Casualty Insurance Agent/Broker’s License

Knowledge, Skills and Abilities:

  • Knowledge insurance products and services.
  • Knowledge of AMS360
  • Skill in the operation of personal computers, software and printers.
  • Skill in the operation of modern office equipment.
  • Proficient in Word, Excel and Microsoft Office.
  • Excellent services skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to effectively work on the telephone to obtain insurance information.
  • Ability to complete detailed paperwork.
  • Ability to collect the documents necessary to complete the insurance transaction.
  • Ability to coordinate a variety of activities simultaneously and prioritize work.
  • Ability and desire to work in a team environment.
  • Ability to analyze situations and recommend workable solutions for customers.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability to manage time efficiently and effectively.
  • Ability to follow through on tasks.


High School diploma or equivalent is required. Prefer a minimum of five years related industry experience and/or training.

Licenses and Certifications:

  • Must have a valid Georgia – Driver’s License.
  • Must have an active Property & Casualty Insurance Agent/Broker’s License

To apply, please email your cover letter and resume to Jimbo Floyd.