“ “I love Karen Wigley---I have known her as Karen Chambers for years---and Teresa Kinsey is the best when you have a claim.

This is the best company I have ever known.
They all act as if your problem is their problem.
They have never left me hanging.

I would not switch even if I could find the same insurance for much less because of the way I am treated by the staff at Turner, Wood, and Smith.

Can’t get any better than Karen and Teresa.”
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From a satisfied client complimenting Teresa Kinsey, Claims Manager and Karen Wigley, Personal Lines Account Administrator.
”

“ I just wanted to let you know that I have received world class service from your agency this week.... ”
Gainesville, GA

“ A local attorney who had recently filed a claim called to compliment Jenny Gillespie. He wanted us to know how professional and top notch the service was that Jenny had provided him in regards to his claim. ”

“ A major auto insurance carrier recently was awarded the J.D. Power & Associates award for Auto Insurance Claims Satisfaction for the second year in a row, and credits Turner Wood & Smith Insurance for their help in earning the award. They wrote to Turner Wood & Smith Insurance and said, “Your contributions play a significant role in overall customer satisfaction. You are the first point of contact when a customer submits a claim. Your empathy and genuine concern, when capturing loss details, helps set the tone for a successful customer experience.” ”

“ A new resident of Georgia called Teresa Kinsey to say that the best recommendation he received upon moving here was to contact Turner Wood & Smith Insurance. He told her that even though he has family connections to another insurance company, he selected Turner Wood & Smith because of the great service he received, service he called “above & beyond ”

“ “Sandy Jordan is absolutely an asset to Turner Wood & Smith, and it is refreshing to talk with her. She actually listened and offered helpful suggestions when I called. Her ability to relate with customers, deal with issues at hand and recommend solutions we can all agree with is uncanny. It’s hard to find good customer service, but Sandy is a shining example of what customer service is all about. Thank you so much for your attention and for the great service I receive from everyone at Turner Wood and Smith. You guys are GREAT!” ”

“ “Jenny Gillespie was a great help in getting our claim settlement handled and resolved in just 13 days, which is good. Please give her a big hug from me and my wife. Without her help, this would have been a difficult task.”

From an executive with an underwriting firm in Atlanta
”

“ Dear Peggy and staff,

We want you to know how pleased we are with the outstanding service you and Becky have given us over the years at least since I've been here...
It's a pleasure to work with people who know the meaning of efficiency and are always willing to go the extra mile and are always friendly.
I would like to compliment your office for this , because you do truly provide with excellent customer service at all times.

Thank you so very much , ”
Buford, GA

“ Trey Wood has done nothing but extraordinary work for myself, my company, and my budget!

TWS Insurance is a wonderful agency that has helped me through the insurance nightmares we all face. They explain everything in great detail, they find WONDERFUL deals, and they reply to my requests and questions with impeccable timing.

Trey in particular has answered e-mails to me within five minutes thus allowing me to go on with my day without having to remember to write another e-mail asking the same question as I do with so many other professional service providers I deal with on a daily basis.

I recommend TWS insurance as a personal insurance provider as well as a commercial insurance provider. Not only will you get a good deal you will get service that far surpasses the services offered by any other agency. ”

“ A person drove to Turner Wood & Smith Insurance from out of town to transfer his auto insurance from another agency. He said his agency no longer represented his insurance carrier. “My wife called three agencies to check on coverage, and we selected Turner Wood and Smith because the person that my wife spoke with at your agency was the nicest. That person was Becky Duncan”.

Another satisfied client from Demorest who recognizes the value of client service and product knowledge.
”

“ The people in your office are the nicest, most helpful people I have ever dealt with! ”
Gainesville, GA

“ Teresa:
Thank you so much for all your help. You have been such a true blue dear friend to me with all my dilemmas. I have already, and so many times in the past, thanked God for your personal and professional friendship. You have been and still are a true blessing to me.
May God bless you today and always.
Linda (A pesonal claims client) ”

“ “Thanks again for all your work on this (the renewal process) and for the extra personal attention and explanations. Let me know if I can help in any other way.”
A thank you note from a Commercial Life and Health/Benefit client recognizing Karen Lobstein for her personal service

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“ I feel very good knowing you are our "Health Care Reform Act" specialist. ”
Gainesville, GA

“ We are grateful for what TWS has done for us and the excellent service that is always provided by your staff. We also really want to express our appreciation to Orielle and Teresa for all they do for us. You are very fortunate to have these two fine people. ”
Alto, GA

“ I want to make sure I mention a real star on your team. I would honestly not know what to do without Diane Hatcher! She has been a consistent source of outstanding service and vital real time loss control and insurance information. She is a true professional, never loses her cool, and is a real asset to us and your organization. ”
Gainesville, GA

“ Thank you Teresa! You guys at TWS give such great customer service...everyone else pales in comparison! ”
GA, NC, SC, FL, AL, & TN

“ Thank you for all of your help. Since I don't know anything about insurance -- you have made this process so much easier...

You have gone above and beyond the call of duty and I do apprecaite it! ”
Georgia

“ Everyone in your office is polite, courteous and very efficient. I'm blessed to be a customer of such an outstanding group of people. ”
Gainesville, GA

“ Your extreme patience and cooperation during our handling of this file was greatly appreciated. You went above and beyond the call of duty on this matter, and our client is lucky to have you as their local agent. ”
Atlanta, Ga

“ I appreciate the excellent and timely job in processing my recent claim. Please send my thanks to your staff. It is nice to know they are there when I need them. ”
Gainesville, GA

“ Every time I call your office, I speak with great, friendly people. It is always a pleasure to work with your staff! ”
Gainesville, GA

“ Thank you for your help. Please keep writing business with our Company. We enjoy working with Agents as professional as you. ”
Stone Mountain, GA